Position: Chief Information Officer

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Chief Inform6tion Officer

SALARY
$191,496.00 - $306,384.00 Annually
LOCATION

JOB TYPE
Regular/Full-Time
REMOTE
EMPLOYMENT

Flexible/Hybrid

JOB NUMBER
692
DEPARTMENT
Information Technology

OPENING DATE
03/03/2025
FLSA
Exempt

BARGAINING UNIT POT NON
ANTICIPATED

between $211,599 - $248,940 depending
STARTING SALARY on qualifications

Job Summ6ry

Anticipated hiring salary is between $211,599 - $248,940 depending on qualifications

The Chief Information Officer (CIO) position is a critical executive position that reports to the Port Executive Director. This
role is responsible to deliver Information Technology services for the Port and Northwest Seaport Alliance (NWSA). The CIO
leads an IT management team consisting of four Sr. Managers and 20 full-time employees and contractors.

The CIO cultivates business partnerships with Port and NWSA business leaders and facilitates the executive IT Steering
Committee to govern the ’$2-5 million in annual IT project investments and ’$12-15 million annual IT operating budget. This
position requires an ability to lead the IT Vision 2030 that includes an organizational digital transformation of the Port and
NWSA operations.

• Over the prior five years, the Port’s Information Technology department has completed a major IT transformation. The IT
• management team and employees have successfully executed the following strategies:
• Adopted IT Service Management with ServiceNow and continual improvement
• Driven Enterprise Application rationalization and full migration to the Cloud
• Implemented MS Dynamics 365 for Finance and Operations with plans for further expansion
• Enhanced adoption of MS 365 for collaboration and records management
• Implementing a Data Driven program with MS Azure and Power BI
• Invested in NWSA Port Community System to enhance gateway transparency and performance
• Delivered an Infrastructure Optimization and Resiliency program including an out-of-region data center
• Enhanced business partnerships and IT Governance
• Implemented a Cybersecurity Program with significant investments to manage cyber risks
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• Completed two IT career model refreshes and an ongoing IT employee development program

The CIO will be responsible to oversee the technology investments and implementation for the new Port Business Center
facility located at the Maritime 253 site that will open in 2027.

1. Essenti6l Functions
2. Leadership

1. Provides strong vision, leadership, and strategic direction to IT leaders and team members.
2. Establishes IT strategies with IT leaders and business executives and clearly communicates those strategies with the
3. IT team and the Port and NWSA employees.
4. Defines annual IT goals with the IT leaders and ensure IT employees have aligned and well-defined annual goals.
5. Refines IT organizational structure and job descriptions to ensure IT competencies and capabilities support the
6. evolving needs of the business.
7. IT Operational Excellence

1. Drives IT Operational Excellence across the IT organization through the adoption of ITIL/ITSM best practices.
2. Champions monthly IT Service Management performance reviews and IT process improvements.
3. Ensures clear goals and performance objectives for each of the following IT areas: enterprise applications,
4. infrastructure, project delivery, Cybersecurity, and IT service management.
5. Facilitates the prioritization of the IT project portfolio and monitors weekly project status and overall portfolio health
6. and financials.
7. Leadership role in the business continuity planning, disaster planning, and business recovery planning and execution.
8. Cybersecurity

1. Maintains awareness of current Cybersecurity threats, risks, and industry best practices
2. Champions a cybersecurity program in alignment with the “NIST 2.0 Cybersecurity Framework” and the USCG
3. “Cybersecurity in the Maritime Transportation System” to manage business risk across the Port and NWSA.
4. Co-chairs the monthly Cybersecurity Oversight Committee to review current threats, risks, metrics, and Cybersecurity
5. program status.
6. Ensures annual Cybersecurity assessments, audits, penetration tests, disaster, and incident response tabletop
7. exercises.
8. Business Partnerships

1. Acts as a trusted advisor, building and maintaining relationships with the executive leadership team and departmental
2. directors, to enable the business through technology innovation and process improvement.
3. Facilitates the executive IT steering committee to govern IT project investments and the annual IT operating budget.
4. Collaboratively develops and drives IT strategies and brings an agile and innovative approach to technology and
5. process improvement opportunities.
6. Addresses Port and NWSA business needs in a highly responsive and cost-effective manner through collaboration
7. and interaction with department leaders and participation in their strategic planning.
8. Provides information technology and cybersecurity briefings to the Port Commissioners and NWSA Managing Members.
9. Enterprise Application Strategy

1. Leads a defined enterprise application strategy built on Microsoft Azure Cloud Services and Dynamics 365 ERP
2. Platform.
3. Effectively leads the assessment of business application options and that effectively support the Port and NWSA
4. operations and strategies.
5. Champions a data driven approach to managing business processes across the Port and NWSA.
6. Employee Development and Technology Adoption
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Champions Port and NWSA employee technology adoption and business process improvements to drive efficiency
and customer experience improvements.
Encourages the adoption of Microsoft 365 technologies with Port and NWSA employees.
Promotes the Digital Workplace On-line learning academy adoption by Port and NWSA employees.
Ensures IT employee development regarding technical skills, industry best practices, and essential business skills.

Required Educ6tion 6nd Experience

Bachelor’s in information technology or a related field is required.

A minimum of ten (10) years of progressively responsible experience in at least two or more areas of information technology
is required. Must have experience in leadership through managing multiple divisions and/or departments. Demonstrated
experience in managing projects independently, playing a leadership role in a team decision-making environment, and
coaching and counseling employees and managers is also required.

Experience with an Information Technology organization that provides shared services to multiple organizations or lines of
business is preferred.

For internal candidates only: a minimum of six (6) years’ experience in a managerial role in the Port’s IT department may
substitute for 10 years related experience in a similar position, including hands-on time spent in at least two (2) IT
disciplines.

Additional Requirements

Must have knowledge of the processes and principles of information systems and management best practices.
Must have had demonstrated success in revamping, implementing, and monitoring the infrastructure and systems
needs of an organization to be responsive to the organization’s internal and external priorities.
Must be able to think and communicate strategically and clearly articulate the technology vision of the Port’s and
NWSA’s future and how these best support and anticipate evolving technology needs within organizational strategies.
Able to align staff resources across multiple departments to meet the needs of the organizations.
Must possess exceptional people management skills and can multi-task and prioritize the many competing needs
within an organization. Comfortable in a culture of change and the ability to bring cohesion within a complex
organization.
Must be skilled in developing, drafting, communicating, and implementing organizational-level policies.
Team player with an honest and creative approach that encourages innovative thinking to foster a dynamic work
environment of trust and collaboration.
The ability to act with tact and diplomacy, maintain effective relationships with external and internal Port staff and
customers and to think and act systemically is also required.
This position is responsible for leading a team of leaders comprised of the Sr Manager Enterprise Applications; Sr Manager
IT Infrastructure & Information Security; Manager, IT Project Management and Manager, IT Service. This position is
responsible for the Port’s and Alliance’s resource requirements through technology implementation to achieve
organizational priorities. Decisions and recommendations will affect critical projects, programs, operations and the
attainment of long-term goals of the department and organization. Drives the course of action to implement effective
strategies and motivates others to deliver on targeted objectives. Represents the organization both outside and inside the
organization. Responsible for establishing departmental priorities, implementing the department's strategic plan and vision,
and the overall management of assigned department.
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This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence, and
dedication to the organization’s core values: Integrity & Transparency; Excellence; Adaptability; Stewardship; Teamwork &
Partnerships; Health & Safety; and Diversity, Equity & Inclusion. The Port/NWSA seek candidates who will embrace and
model these values both internally and externally, and who understand what it means to carry out these values in their
everyday work. We value individuals who also bring an impeccable work ethic, honesty, and integrity, and who consistently
exhibit enthusiasm, energy, and a drive to succeed.

In accordance with the Immigration Control and Reform Act of 1986, all persons offered employment must provide
acceptable proof of identity and authorization to work in the United States. Proof will be required prior to employment.

The successful candidate must possess (or obtain within 30 days of employment) a valid driver's license. Candidate must
be able to successfully complete a background investigation. Candidate must also be able to obtain/maintain a
Transportation Worker Identification Credential (TWIC), which is a program managed by the Department of Homeland
Security (DHS). Information on this program can be viewed here.

Unless altered by an applicable Collective Bargaining Agreement or by a written employment agreement signed by an
employee and the Executive Director, the conditions of employment for this position are ‘at-will’, which means that either
the Port or an employee can terminate the employment relationship at any time and for any reason not prohibited by law.
No supervisor, manager, or director of the Port, other than Executive Director, has the authority to alter these employment
conditions.